Your Privacy Is Our Responsibility
At ck9777, your personal information is stored with the highest level of security. This policy will inform you how we collect, use and protect your information.
Last Updated: January 2026Introduction and Applicability
This Privacy Policy ("Policy") applies to users of ck9777's website and related services ("Platform"). When you register on ck9777's Platform, use our services, or contact us, you are considered to have agreed to the terms of this Policy.
ck9777 operates a safe, transparent and responsible online betting and casino platform for users in Bangladesh. We believe that protecting your personal information is a fundamental right and the foundation of our service. We manage your information following the practices described in this Policy.
This Policy may be changed or updated from time to time. We will notify you as early as possible before any significant changes. Continued use of the Platform after a change to the Policy will be considered as your acceptance of the revised Policy.
What Information We Collect
Personally Identifiable Information
During registration and account management, we collect the following information:
- Full name and date of birth
- Email address
- Residential address
- National ID card or passport number (for identity verification)
- Mobile number (for transaction verification)
Financial and Transaction Information
For secure payment processing, we collect:
- bKash, Nagad, Rocket or bank account details
- Deposit and withdrawal history
- Transaction amounts and dates
- Payment method type
Note: We never collect or store complete card numbers or bank passwords under any circumstances.
Technical and Device Information
For the smooth operation and security of the Platform, we automatically collect:
- IP address and geolocation data
- Browser type and version
- Device type and operating system
- Time of site access and pages visited
- Information obtained from cookies and similar tracking technologies
Gaming Activity Information
To ensure responsible gaming and to improve our services, we record:
- Play history and list of selected games
- Bet amounts and outcomes
- Bonus and promotion usage records
- Session duration and activity type
Purpose of Information Use
ck9777 uses your information only for the legitimate purposes listed below. We never sell your information to third parties without your consent.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Handling registration, login, password recovery and account security | Performance of Contract |
| Payment Processing | Processing deposits and withdrawals via bKash, Nagad, Rocket and bank transfer | Performance of Contract |
| Identity Verification (KYC) | Preventing fraudulent activity and complying with regulatory requirements | Legal Obligation |
| Support Services | Resolving your issues via 24/7 live chat and email | Performance of Contract |
| Fraud Prevention | Detecting suspicious activity and protecting all users' accounts | Legitimate Interest |
| Service Improvement | Conducting analysis to improve the gaming experience | Legitimate Interest |
| Responsible Gaming | Assisting users at risk of excessive gaming | Legal Obligation and Legitimate Interest |
| Communication and Notifications | Sending important account updates, transaction confirmations and promotional information (on a consent basis only) | Consent and Legitimate Interest |
Information Sharing with Third Parties
When We Share Information
ck9777 may share your personal information in the following limited circumstances and under strict protection measures:
- Payment Processors: Payment gateways such as bKash, Nagad and Rocket receive the information necessary to complete transactions. These providers operate under their own privacy policies.
- Legal Authorities: Information may be provided when required to comply with court orders, legitimate requests from regulatory authorities, or applicable law.
- Technology Service Providers: Technology partners who support the operation of our Platform may have limited access to information. We have data protection agreements in place with all such partners.
- Fraud Prevention Organizations: Information may be exchanged as needed with organizations that help prevent fraudulent activity in the online betting industry.
Clear Commitment: We never sell your information to third-party advertisers and we do not use it for any marketing purpose without your consent.
Cookies and Tracking Technologies
Essential Cookies
These cookies are essential for the basic functioning of the Platform. Without them, login, session management and security features will not work. You cannot disable these cookies.
Analytics Cookies
These cookies help us understand how users are using the Platform. The information collected remains anonymous and is used solely for service improvement.
Functionality Cookies
These cookies remember your preferences (such as language and display settings) and make your experience more personalized.
Cookie Controls
You can disable analytics and functionality cookies through your browser settings. However, this may limit some features of the Platform.
Data Security Measures
ck9777 takes the highest industry-standard technical and organizational measures to protect your personal information. The key elements of our security framework are:
- SSL/TLS Encryption: All data flowing between the Platform and the user is protected by 256-bit SSL encryption.
- Encrypted Storage: Sensitive data stored on our servers is kept in an encrypted state.
- Access Controls: Only authorized personnel can access your personal information, and they are bound by strict confidentiality obligations.
- Regular Security Reviews: Our systems undergo regular security audits.
- Two-Factor Authentication: An additional verification layer is used for sensitive operations.
- Data Backups: Regular backups are maintained in a secure and encrypted environment.
However, no transmission of information over the internet or electronic storage is completely risk-free. We strive to ensure the highest level of protection, but we cannot guarantee absolute security.
Your Data Rights
As a registered user of ck9777, you have the following rights:
Access
The right to know what information we hold about you
Rectification
The right to have incorrect or incomplete information corrected
Erasure
The right to request deletion of your information in certain circumstances
Restriction of Processing
The right to restrict the processing of your information in certain circumstances
Portability
The right to receive your information in a structured and readable format
Objection
The right to object to processing carried out on the basis of legitimate interest
How to Exercise Your Rights
To exercise any of the above rights, email [email protected] or contact our 24/7 live chat support. We will verify your request and respond within 30 days. In some cases, deletion of information may not be possible due to legal obligations.
Data Retention Period
ck9777 retains your information only for as long as necessary. Retention periods for different types of information are set as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For as long as the account is active + 5 years | Legal obligations and dispute resolution |
| Transaction Records | 7 years from the date of the transaction | Financial regulatory requirements |
| KYC Documents | 5 years after the end of the relationship | Anti-Money Laundering Policy |
| Gaming Log | 3 Years | Responsible Gaming & Dispute Resolution |
| Communication Records | 2 Years | Quality of Service Assurance |
| Technical Log | 1 Year | Security & Performance Monitoring |
After the retention period expires, data is securely deleted or anonymised so that it cannot be used to identify any individual.
Protection of Minors
Age Restriction
ck9777's services are only for individuals aged 21 or above. We never intentionally collect personal information from minors.
If we learn that someone has opened an account by providing a false age, we will immediately close that account and delete all collected data.
If you believe that a minor has registered on our platform, please notify us immediately at [email protected].
Policy Changes & Updates
ck9777 reserves the right to review and update this privacy policy in light of changes to its business operations, legal requirements, or technology. In the event of a policy change, we will notify you in the following ways:
- The update date on this page will be changed
- For significant changes, a notification will be sent to your registered email address
- A notice may be displayed on the page after you log in
Continuing to use the platform after changes have been made will be considered as your agreement to the new policy. If you do not agree to the changes, you have the option to close your account.
Contact & Complaints
Contact Us
If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us:
24/7 Live Chat Support
We generally respond to emails within 24 to 48 business hours.
Other Information
To learn about our terms of service, visit the Terms & Conditions page.
For information and support on responsible gaming, see the Responsible Gaming page.
To find answers to common questions, read our FAQ page.